Service

Excellent service for your success

The LINDEMANN service team consists of highly specialized, talented individuals who competently advise our customers and inspect, repair or optimize LINDEMANN machines in a professional manner. Directly on site or remotely.

At its service center stretching over 8,000 square meters in Düsseldorf, LINDEMANN is working on smart all-in-one solutions for the repair of assemblies of any type using OEM spare parts. In addition, the company offers various mobile machining options and also makes tools or even completely equipped assembly containers available to its customers.

Field services

Inspections and maintenance

Over the years, wear and aging cause internal leakages potentially resulting in machine failures. LINDEMANN's inspections and maintenance planning services help you to avoid unpleasant surprises and keep your machines in top shape.

Repairs and refurbishment

Repair and refurbishment services are available for all equipment needs. Based on our in-depth machine knowledge, we offer high-quality repairs and overhauls, and assist you in commissioning and start-up.

Troubleshooting

LINDEMANN's troubleshooting experts boast long-standing experience and technical skills so that you can rely on the comprehensive equipment drawings and diagrams they provide. Support is available anytime, anywhere in the world: via phone, remote access or a technician at your site.

Performance and
remote services

LINDEMANN is your partner for enhancing equipment performance through best practices.

To accomplish your service needs in the best possible manner, digitalization is also becoming increasingly important in today's metal recycling industry. That is why we have made remote service our priority – to ensure the greatest possible success for your company.

Upgrades

There are many reasons to upgrade your equipment, hydraulic pumps or PLCs. Upgrades result in higher safety, improved usability, enhanced performance, longer life cycles, and easier maintenance.

Problem diagnosis and problem solving

  • Direct availability of circuit diagrams, drawings and parts lists
  • Direct target/actual comparison of functional parameters
  • Remote access to control data

Installation and re-commissioning after malfunctions or repairs

  • Commissioning by our own personnel, accompanied step-by-step
  • Visual status check
  • Direct error analysis and correction

PLANT OPTIMIZATION

  • Evaluation/analysis of energy efficiency and digitalization options
  • Direct line to the specialist for discussing optimization ideas
  • Target/actual comparison of operating parameters

General questions

  • Information on materials technology and service life
  • Quick check of component specifications
  • Discussion of plant upgrades

Other services and tools

  • The Shredder Drive Assistant (SDA) maximizes a shredder motor's efficiency and increases production capacity, while maintaining shred density.
  • Shredder dust suppression catches dust particles.
  • LINDEMANN InDEx-System is a condition analysis and reporting system for shears.

Smart Glass

Do you already know about Smart Glass?

These Assisted Reality glasses display digital information before the user’s eyes. They feature a camera that allows you to share your environment with the LINDEMANN service technicians at our customer service center.

Smart Glass

DO YOU ALREADY KNOW ABOUT SMART GLASS?

These augmented reality glasses display digital information before the user’s eyes. They feature a camera that allows your environment to be shared with the LINDEMANN service technicians in our customer service centre.

ETO –
Engineered to Order

Customized Services, Parts and Solutions

Engineer-to-Order is a manufacturing approach: LINDENMANN specifically designs and manufactures the individual parts for each order placed by one of its customers. Even if the end product includes standard parts, a specific production process is designed for the product at the customer’s request.

SHREDDERS

  • Feeder replacement
  • Replacement of housing parts with/ without wear-resistant lining
  • Drive to be used as a replacement, or to increase performance or reduce energy consumption
  • Retrofit/ extension of dedusting systems/ components
  • Control system modernization
  • Replacement rotors
  • High-pressure water injection
  • Shredder Drive Assistant (SDA) to increase performance
  • Cooling system retrofit
  • LINDEMANN InDEx-System – Operating and production data acquisition system

SHEARS

  • Shear frame/ box replacement
  • Replacement of the press lid, side ram, pusher
  • Control system modernization
  • Hydraulic system modernization
  • Cooling system retrofit
  • Position measuring system modernization

BALERS

  • Press box replacement
  • Compactor replacement
  • Hydraulic system modernization
  • Position measuring system modernization
  • Cooling system retrofit

YOUR SERVICE BENEFITS

MAXIMUM AVAILABILITY

Fast, flexible and reliable support in the event of sudden machine problems
Immediate support to reduce downtimes and increase system availability
Available daily: from Monday to Friday 8.00 AM to 5.00 PM (German time)

VARIABLE COMMUNICATIONS

Service support (in German/English)
Via audio, video, text, Microsoft Teams, WhatsApp, Smart Glass or conventionally by phone
Hardware: data glasses, tablet or smartphone

TRANSPARENT COST MANAGEMENT

No additional travel costs and travel times due remote service
Customer specific frame agreements on your need
Up to 10 % on our specific service packages (wear parts packages, inspections)

TOP QUALITY

Exclusively trained experts from LINDEMANN (e.g. electricians /mechanics / hydraulics specialists)
No call center agents
Support available in German and/or English

YOUR SERVICE BENEFITS

MAXIMUM AVAILABILITY

  • Fast, flexible and reliable support in the event of the sudden occurrence of machine-related problems
  • Reduced downtimes and increased system availability due to immediate assistance
  • Available daily: Mon.-Fri. 8.00 AM to 5.00 PM (German time)

VARIABLE COMMUNICATIONS

  • Service support (German/English speaking)
  • Via audio, video, text, Teams, WhatsApp, Smart Glass or conventionally by phone
  • Hardware: data glasses, tablet or smartphone

OPTIMIZED COST MANAGEMENT

  • No additional travel costs and travel times
  • Up to 20 % discount possible on your individual 24/7 service package
  • Billing by the minute

TOP QUALITY

  • Exclusively trained experts from Lindemann (e.g. electricians /mechanics / hydraulics specialists)
  • No call centre agents
  • Support available in German and/or English

Contact

Do you have
any questions?

Jan-Bernd Krämer
Head of Service EMEA
+49 (0) 211 2105123
This email address is being protected from spambots. You need JavaScript enabled to view it.

Contact

Do you have
any questions?

Jan-Bernd Krämer
Head of Service EMEA
+49 211 2105123
This email address is being protected from spambots. You need JavaScript enabled to view it.

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